Privacy Policy

Last Updated: 28 March 2025

1. Introduction

At Catalyx GLOBAL LLC, your privacy matters to us. We're committed to protecting your personal data and handling it responsibly, in accordance with the EU General Data Protection Regulation (GDPR), UK GDPR, the Data Protection Act 2018, the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA).

This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you engage with us online, through our services, or during any other interaction.

By using our website or services, you agree to the terms in this Privacy Policy.

2. Information We Collect

a. Information You Provide

We collect the following when you interact with us:

• Contact Details: Name, email address, phone number, company name, and job title
• Account Setup Info: Username, password, and user preferences
• Billing Data: Payment details (handled by secure third-party processors)
• Communication Records: Emails, chat messages, and contact form submissions

b. Information Collected Automatically

• Technical Info: IP address, browser, device type, operating system, and access times
• Cookies & Analytics: We use cookies to understand user behavior and improve site experience. See our Cookie Policy for full details

c. Third-Party Sources

We may also receive personal data from:

• Business partners and vendors
• Professional platforms (e.g., LinkedIn)
• Public directories and industry databases

3. How We Use Your Information

We use your personal data to:

• Deliver Services – To create accounts, manage logins, and fulfill business services
• Communicate – For account notifications, customer support, and—if you opt in—marketing updates
• Improve Our Offerings – To analyze trends and enhance user experience
• Comply With Legal Duties – To meet legal requirements and prevent misuse of our services

We never sell or rent your personal data.

4. Legal Basis for Processing

We only process your data where we have a legal reason to do so, such as:

• Consent – When you agree to receive marketing or optional features
• Performance of a Contract – To deliver services you've signed up for
• Legal Obligations – For compliance with applicable laws
• Legitimate Interests – For purposes like fraud prevention, business growth, or service improvement

5. Data Sharing and Transfers

We may share your information with trusted partners, including:

• Vetted Service Providers – Hosting, billing, analytics, or CRM platforms
• Regulatory or Legal Authorities – When disclosure is legally required
• Corporate Affiliates – If relevant within our group of companies
• Advisors – Such as legal counsel or accountants

If data is transferred outside the EEA or UK, we use safeguards like Standard Contractual Clauses approved by the European Commission or UK ICO.

6. Data Retention

We retain personal data only as long as necessary:

• Client Information – For the duration of our relationship + up to 6 years for legal purposes
• Marketing Preferences – Until you unsubscribe or ask us to delete your data
• Legal or Security Logs – As required under applicable law

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access – See what personal data we hold
• Correction – Update incorrect or outdated details
• Deletion – Request data removal where legally permissible
• Restriction – Ask us to limit processing in specific cases
• Objection – Opt out of marketing or certain types of processing
• Portability – Request a copy of your data in a portable format
• Non-Discrimination – Receive equal service regardless of your privacy choices

To make a request, contact us at: info@catalyx.ai

8. California Residents: Your Rights

Catalyx GLOBAL LLC does not sell or share personal information for advertising without your consent.

If you're a California resident, you may:

• Opt out of the sale or sharing of personal information by contacting info@catalyx.ai
• Use an authorized agent to submit requests (we may verify their authority)

We do not collect sensitive personal data (such as biometrics or precise geolocation) as defined by CPRA.

9. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Understand how our website is used
• Improve performance and personalize experiences
• Deliver relevant ads through retargeting (where legally allowed)

You can control cookies through your browser settings or via our Cookie Policy.

10. How We Protect Your Information

We apply strong security practices, including:

• SSL encryption for data transmission
• Limited-access systems for authorized personnel only
• Ongoing system monitoring and regular security reviews

While no digital system is 100% secure, we work continuously to safeguard your data.

11. Updates to This Policy

We may occasionally update this Privacy Policy. We’ll always post the latest version on our site and update the "Last Updated" date at the top.

12. Marketing and Business Outreach

We may use your data to send you:

• Product and service updates
• Industry news or insights
• Invitations to events or webinars
• Targeted ads and website personalization
• LinkedIn messages or outreach via professional networks

Legal Basis:

• Under GDPR: either your consent or our legitimate interest in reaching relevant business contacts
• Under CPRA: we do not share data for advertising unless we have opt-in consent

How We Source Contacts:

• Public websites, directories, or business cards
• LinkedIn and other professional networks
• Opt-in forms, events, and partnerships

How to Opt Out:

• Use the unsubscribe link in any marketing email
• Email us at info@catalyx.ai
• Adjust cookie settings via our Cookie Policy

13. Contact Us

For privacy questions or to exercise your rights:

Email: info@catalyx.ai

You can also contact the relevant authority:

• UK: Information Commissioner's Office (ICO)
• EU: Your national Data Protection Authority (DPA)
• US: Federal Trade Commission (FTC), or California Attorney General